Privacy Policy

At Prime Systems Lab ("we", "our", or "us"), available at https://www.primesystemslab.com/, we are committed to protecting the privacy, confidentiality, and data sovereignty of our enterprise clients and web visitors. This Privacy Policy outlines the categories of data we collect, how we process it, the safeguards we enforce, and your rights under applicable regulations including GDPR and CCPA.

1. Information We Collect

We collect information to deliver Generative Engine Optimization (GEO) audits, entity knowledge graph engineering, and commercial consulting:

• Submitted Domain & Public URLs: Web addresses provided during diagnostic audits to analyze publicly crawlable schema, robots.txt directives, and knowledge graph citations.
• Contact Information: Names, business emails, and organizational details submitted via our scheduling forms or commercial inquiries.
• Payment & Billing Data: Transaction metadata processed via our secure PCI-DSS Level 1 payment partner (Stripe). We do not store full credit card numbers on our servers.
• Technical Telemetry: Anonymized server logs, browser user-agents, IP addresses, and diagnostic latency metrics collected strictly for security, rate-limiting, and error diagnosis.

2. How We Use Collected Data

The information collected is used exclusively for legitimate business purposes:

• Executing live AI citation queries and zero-click visibility simulations.
• Delivering customized Enterprise Citation Audits and engineering roadmaps.
• Processing commercial subscriptions and generating valid invoices.
• Preventing abuse, malicious bot traffic, and unauthorized scraping of our diagnostic tools.

3. Data Retention & Diagnostic Scraping

URLs submitted to our Live AI Audit tool are inspected in real time for meta tags, Schema.org entities, and bot accessibility. Diagnostic results are temporarily cached for audit generation and are never resold or used to train third-party public language models without explicit enterprise consent.

4. Third-Party Processors & Subprocessors

We work with vetted enterprise infrastructure providers:

• Stripe, Inc.: PCI-compliant billing and subscription management.
• Google Cloud Platform (GCP): Containerized hosting and high-security network edge reverse proxies.
• LLM Inference APIs: Anthropic, OpenAI, and Google Gemini for semantic testing and verification queries under enterprise zero-data-retention agreements.

5. Cookies and Local Storage

Our application uses functional local storage and session cookies exclusively to preserve language preferences (EN, PT, ES) and cached calculation states. We do not deploy intrusive third-party cross-site advertising trackers.

6. Your Data Rights (GDPR & CCPA)

Depending on your jurisdiction, you possess the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete records.
• Request permanent erasure of your consultation logs and contact records ("Right to be Forgotten").
• Object to or restrict specific forms of data processing.